How we protect your privacy

on www.furonto.com and when you use our services

Tecnia Labs LLC and its affiliates offer many services to help you run your business, including a platform to host your own Furonto instance. As part of running those services we collect data about you and your business. This data is not only essential to run our services, but also critical for the safety of our services and all our users.

This policy explains what information is collected, why it is collected, and how we use it.

Information we collect

Most of the personal data we collect is directly provided by our users when they register and use our services. Other data is collected by recording interactions with our services.

Account & Contact Data: When you register on our website to use or download one of our products, or to subscribe to one of our services (Gastro, etc.), or fill in one of our contact forms, you voluntarily give us certain information. This typically includes your name, company name, email address, and sometimes your phone number, postal address (when an invoice or delivery is required),your business sector and interest in Furonto products, as well as a personal password.

We never record or store credit card information from our customers, and always rely on trusted third-party PCI-DSS-compliant payment processors for credit card processing, including for recurring payment processing.

Job Application Data: When you apply for a job on our website or via an employment agency, we usually collect your contact information (name, email, phone) and any information you choose to share with us in your introduction letter and Curriculum Vitae. If we decide to send you a job proposition, we will also ask you to provide extra personal details as required to fulfill our legal obligations and personnel management requirements.

We will not ask you to provide information that is not necessary for the recruitment process. In particular, we will never collect any information about your racial or ethnic origin, political opinions, religious beliefs, trade union membership or sexual life.

Browser Data: When you visit our website and access our online services, we detect and store your browser language and geolocation in order to customize your experience according to your country and preferred language. Our servers also passively record a summary of the information sent by your browser for statistical, security and legal purposes: your IP address, the time and date of your visit and the page or resource you are accessing, your browser version and platform, and the web page that referred you to our website.

Your browser may also be used to store and retrieved your current session data, with the help of a session cookie (see also the Cookie section for more details).

Form protection: some forms on our website may be protected by Google reCAPTCHA. This technology relies on heuristics that are based on technical characteristics of your browser and device, and may also use specific Google cookies. See also Google Privacy Policy and Terms of Use in the Third Party Service Providers section below.

Customer Instances: When you subscribe to a Furonto service and create your own Furonto instance (for example by starting a Free Trial), any information or content you submit or upload into your database is your own, and you control it fully.

This data will often include personal information, for example: your list of employees, your contacts and customers, your pictures, videos, etc. We only ever collect this information on your behalf, and you always retain ownership and full control on this data.

How we use this information

Account & Contact Data: We use your contact information in order to provide our services, to answer your requests, and for billing and account management reasons. We may also use this information for marketing and communication purposes (our marketing messages always come with a way for you to opt-out at any time). We also use this data in aggregated/anonymised form in order to analyze service trends.

If you have registered to participate in an event published on our website, we may transfer your name, email address, phone number and company name to our local organizer and to the sponsors of the event for both direct marketing purposes and in order to facilitate the preparations and booking for the event.

If you have expressed interest in using Furonto or otherwise asked to be contacted by Furonto, we may also transfer your name, email address, phone number and company name to one of our representatives in your country or region, for the purpose of contacting you to offer their assistance.

Job Application Data: We will only process this information for our recruitment process, in order to evaluate and follow-up with your application, and in the course of preparing your contract, if we decide to send you a job proposition. You may contact us at any time to request the deletion of your information.

Browser Data: This automatically recorded data is anonymously analyzed in order to maintain and improve our services. Google reCAPTCHA may also be used for security purposes, in order to prevent abuse of our services. In that case we only process the anonymous score that reCAPTCHA determines based on your browser and device.

We will only correlate this data with your personal data when required by law or for security purposes, if you have violated our Acceptable Use Policy.

Customer Instance: We only collect and process this data on your behalf, in order to perform the services you have subscribed to, and based on the instructions you explicitly gave when you registered or configured your service and your Furonto instance.

Our Helpdesk staff and engineers may access this information in a limited and reasonable manner in order to solve any issue with our services, or at your explicit request for support reasons, or as required by law, or to ensure the security of our services in case of violation of our Acceptable Use Policy in order to keep our services secure.

Accessing, Updating or Deleting Your Personal Information

Política de cookies

Las cookies son pequeños fragmentos de texto que nuestros servidores envían a su ordenador o dispositivo cuando accede a nuestros servicios. Se almacenan en su navegador y después se envían de vuelta a nuestros servidores para que podamos proporcionar contenido contextual. Sin cookies, usar la web sería una experiencia mucho más frustrante. Las utilizamos para apoyar sus actividades en nuestro sitio web. Por ejemplo, su sesión (para que no tenga que volver a iniciar sesión) o su cesta de compras.
Las cookies también nos permiten entender sus preferencias según la actividad previa o actual en nuestro sitio web (las páginas que ha visitado), su idioma y país, así podemos proporcionarle un mejor servicio. También utilizamos las cookies para ayudarnos a recopilar datos agregados sobre el tráfico y las interacciones del sitio para que podamos ofrecer mejores experiencias y herramientas en el futuro.

Aquí está una vista general de las cookies que se pueden almacenar en su dispositivo cuando visite nuestro sitio web:

Puede elegir entre dos opciones: que su computadora le advierta cada vez que se envía una cookie o desactivar todas las cookies. Cada navegador es distinto, así que consulte el menú de Ayuda de su navegador para aprender la forma correcta de modificar sus cookies.

Actualmente no somos compatibles con señales de Do Not Track, ya que no existe un estándar en el sector para el cumplimiento.